Payment policy

 

Payment Policy

At Lilia London, we are committed to providing a seamless and secure payment experience for our customers worldwide. This Payment Policy outlines our available payment methods, security measures, processing procedures, and refund guidelines for purchases made through our website. As a dropshipping business, we prioritize transparency and convenience to ensure a smooth checkout process.

Available Payment Methods

We offer a variety of payment methods to accommodate our customers’ preferences. The availability of specific methods may vary depending on your country, region, or device. Customers are responsible for confirming which payment options are available during checkout. Our supported payment methods include:

  • Credit/Debit Cards: Visa, Mastercard, and other major cards.

  • Apple Pay: A fast and secure payment option for users of Apple devices.

  • Shop Pay: A convenient payment method for quick checkouts, powered by Shopify.

  • Google Pay: A secure and efficient payment option for users with Google accounts.

The available payment options will be clearly displayed at checkout. If you encounter issues with any payment method, please contact us at info@lilialondon.com for assistance.

Payment Security

Your security is our top priority. To protect your financial information:

  • Secure Connection: All payments are processed through a secure SSL (Secure Socket Layer) connection, ensuring that your data is encrypted during transmission.

  • Data Protection: We do not store your payment details on our servers. All payment information is handled by trusted third-party payment processors (e.g., Stripe, Shopify Payments, Apple, Google) that comply with industry-standard security protocols, such as PCI-DSS.

  • Fraud Prevention: We implement advanced fraud detection measures to safeguard your transactions and ensure a secure shopping experience.

Payment Processing

  • Order Confirmation: Orders are processed only after successful completion of payment via one of the available methods. You will receive an order confirmation email once your payment is verified.

  • Failed Payments: If a payment attempt fails, you will be notified during checkout. Please ensure your payment method is valid, has sufficient funds, or is not restricted for online transactions. Contact info@lilialondon.com if you need assistance resolving payment issues.

  • Currency: All prices are displayed in the currency specified on the website. Ensure you review the currency and total amount, including any applicable taxes or shipping fees, before completing your purchase.

Refunds

If you are eligible for a refund (e.g., following an approved return as per our Return Policy), we will process it promptly:

  • Refund Timeline: Refunds will be issued to your original payment method (e.g., credit card, Apple Pay, Shop Pay, or Google Pay) within 14 business days after our supplier receives and approves the returned item.

  • Refund Amount: The refund will cover the purchase price of the item, excluding any shipping costs or additional fees (e.g., customs duties). Non-returnable items, such as personalized products, are not eligible for refunds unless faulty or incorrectly delivered.

  • Processing Delays: The time it takes for a refund to appear in your account may depend on your payment provider’s policies. If you do not receive your refund within the specified timeframe, please contact us at info@lilialondon.com.

Contact Information

If you have any questions, concerns, or need assistance with payments, please reach out to us at:

Company Name: Lilia London
Address: [Your Business Address]
Email: info@lilialondon.com

Our customer service team is available to assist you during our business hours: [Your Opening Hours]. We are committed to resolving any payment-related issues quickly and efficiently.

Thank you for choosing Lilia London. We value your trust and strive to provide a secure and convenient payment experience for all your shopping needs.