Return policy
Return Policy
At Lilia London, we strive to ensure our customers are completely satisfied with their purchases. However, we understand that there may be instances where you wish to return a product. This Return Policy outlines the conditions, process, and guidelines for returning items purchased from our online store. As a dropshipping business, we aim to make the return process as transparent and straightforward as possible while maintaining efficiency in our operations.
Conditions for Returns
To ensure a smooth return process, please adhere to the following conditions:
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Receipt of Product: Returns can only be initiated after you have physically received the product.
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Condition of Items: Products must be returned in their original, unused, unwashed, and undamaged condition, with all original tags, labels, and packaging intact.
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Trying On vs. Wearing: You may try on the product to assess fit, but items that have been worn, altered, or damaged cannot be returned.
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Prohibited Practices: Ordering multiple sizes or items with the intent to return some or all of them is not permitted, as this impacts our inventory and operational efficiency.
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Return Window: Returns must be requested within 14 days of receiving the product.
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Return Costs: Customers are responsible for all return shipping costs, including international shipping and any applicable customs or import fees.
Return Process
To initiate a return, please follow these steps:
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Request a Return: Contact us at info@lilialondon.com within 14 days of receiving your order to request a return. Please include your order number and a brief reason for the return.
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Receive Return Instructions: We will provide you with the return address of our supplier (typically located in China, as we operate as a dropshipping business). Note that this address may differ from our business address.
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Ship the Item: Package the item securely in its original packaging and ship it to the provided return address at your own expense. We strongly recommend using a tracked and insured shipping method to ensure the package reaches our supplier.
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Confirmation of Receipt: Once the supplier receives and inspects the returned item to confirm it meets our return conditions, we will process your refund.
We advise retaining proof of shipment (e.g., tracking information) for your records, as Lilia London is not responsible for packages lost during return shipping.
Refunds
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Processing Time: Upon receipt and approval of the returned item by our supplier, we will issue a refund to your original payment method within 14 business days.
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Refund Amount: The refund will cover the purchase price of the item, excluding any original or return shipping costs.
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Non-Returnable Items: Certain items, such as personalized products or items marked as non-returnable at the time of purchase, are not eligible for refunds unless faulty or incorrectly delivered.
Liability
To maintain clarity and fairness, please note the following regarding liability:
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Delivery Issues: Lilia London is not responsible for packages lost during return shipping or for packages marked as delivered to the address provided by the customer during the order process.
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Incorrect Address: If an incorrect shipping address is provided at the time of purchase, the customer is responsible for any resulting issues. Address corrections must be reported within 24 hours of placing the order by contacting info@lilialondon.com.
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Supplier Coordination: As a dropshipping business, we work with third-party suppliers to fulfill orders. While we strive to ensure a seamless process, delays or issues caused by suppliers or shipping carriers are outside our direct control.
Contact Information
If you have any questions, concerns, or need assistance with the return process, please reach out to us at:
Company Name: Lilia London
Address: [Your Business Address]
Email: info@lilialondon.com
Our customer service team is available to assist you during our business hours: [Your Opening Hours]. We are committed to addressing your inquiries promptly and ensuring a positive shopping experience.
Thank you for shopping with Lilia London. We value your trust and aim to make your experience with us as smooth as possible.