Terms and Conditions

These Terms and Conditions govern all purchases made through the website of Lilia London, located at [Your Business Address], contactable via info@lilialondon.com. By accessing or using our website and services, you agree to be bound by these terms. As a dropshipping business, we aim to provide a seamless and transparent shopping experience while ensuring clarity in our policies.

1. Applicability

By placing an order on our website, you acknowledge and agree to these Terms and Conditions. These terms apply to all transactions, communications, and interactions with Lilia London, unless otherwise stated. If you do not agree with these terms, please refrain from using our website or services.

2. Product Information

We strive to provide accurate and up-to-date information about our products, including descriptions, images, prices, and availability. However, as a dropshipping business, we rely on third-party suppliers for some product details, and occasional errors or discrepancies (e.g., typographical errors, incorrect specifications) may occur. Lilia London reserves the right to correct such errors and update product information at any time without prior notice. If a product significantly differs from its description, you may be eligible for a return, subject to our Return Policy.

3. Ordering and Payment

• Order Placement: Orders are considered confirmed only after full payment is received. You are responsible for providing accurate billing and shipping information during checkout.

• Payment Methods: Available payment methods may vary by country or region. Common options include credit/debit cards, PayPal, and other secure payment gateways. Please verify the available payment methods for your location before completing your purchase.

• Order Confirmation: Upon successful payment, you will receive an order confirmation via email. If you do not receive this confirmation, please contact us at info@lilialondon.com.

• Pricing: All prices are displayed in the currency specified on the website and include applicable taxes unless otherwise stated. Additional shipping or customs fees may apply, depending on your location.

4. Processing and Delivery

As a dropshipping business, we partner with trusted suppliers to fulfill your orders. The following outlines our processing and delivery process:

• Processing Time: Orders are typically processed within 1-3 business days after payment confirmation.

• Shipping Time: Delivery times vary by location and typically range from 3-7 business days for domestic orders and longer for international orders. Please note that shipping times are estimates and may be affected by factors such as customs clearance, holidays, or carrier delays.

• Shipping Origin: Products are shipped directly from our suppliers, who are primarily located in China. This allows us to offer a wide range of products at competitive prices.

• Tracking: Where available, we provide tracking information for your order. You will receive tracking details via email once your order has shipped.

• Customs and Import Fees: For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Lilia London is not responsible for delays caused by third-party shipping carriers or customs processes.

5. Returns and Cancellations

For detailed information on returns and cancellations, please refer to our separate Return Policy. In summary:

• Returns must be requested within 14 days of receiving the product.

• Customers are responsible for return shipping costs and any associated fees.

• Products must be returned in their original, unused condition.

• Cancellations may be possible before an order is processed, subject to our discretion. Contact info@lilialondon.com immediately if you wish to cancel an order.

6. Liability

Lilia London strives to provide a reliable and efficient shopping experience, but certain limitations apply:

• Delivery Issues: We are not liable for loss or damage to packages during shipping if tracking information confirms delivery to the address provided by the customer. It is your responsibility to ensure the accuracy of the shipping address at the time of purchase.

• Address Errors: If an incorrect address is provided, you must notify us within 24 hours of placing the order by contacting info@lilialondon.com. Lilia London is not responsible for issues arising from incorrect or incomplete address information.

• Supplier-Related Issues: As a dropshipping business, we rely on third-party suppliers for inventory and fulfillment. While we carefully select our partners, we are not liable for delays, defects, or errors caused by suppliers or shipping carriers.

7. Intellectual Property

All content on the Lilia London website, including but not limited to text, images, logos, designs, and product descriptions, is the intellectual property of Lilia London or its licensors. This content may not be copied, reproduced, distributed, or used in any way without prior written permission from Lilia London, except for personal, non-commercial use related to your shopping experience.

8. Complaints Procedure

We value your feedback and are committed to resolving any issues promptly. If you have a complaint or concern:

• Submission: Please submit your complaint in writing to info@lilialondon.com, including your order number and a detailed description of the issue.

• Response Time: We aim to respond to all complaints within 5 business days. If additional time is needed to investigate, we will inform you of the expected resolution timeline.

• Resolution: We will work with you to find a fair and reasonable solution, in line with our policies and applicable laws.

9. Applicable Law

These Terms and Conditions are governed by Dutch law, as Lilia London operates under Dutch jurisdiction. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts in the Netherlands. However, if you are an international customer, additional consumer protection laws in your country may apply, and we will comply with such regulations where applicable.

10. Contact Information

For any questions, concerns, or inquiries regarding these Terms and Conditions or our services, please contact us at:

Company Name: Lilia London
Address: [Your Business Address]
Email: info@lilialondon.com

Our customer service team is available to assist you during our business hours: [Your Opening Hours]. We are dedicated to providing exceptional service and ensuring your satisfaction.

11. Amendments to These Terms

Lilia London reserves the right to update or modify these Terms and Conditions at any time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page, and significant changes will be communicated via email or through our website. We encourage you to review these terms periodically.

Thank you for choosing Lilia London. We appreciate your trust and are committed to delivering a seamless and enjoyable shopping experience.