Shipping and Delivery Policy

At Lilia London, we are committed to delivering your orders as quickly and accurately as possible. This Shipping and Delivery Policy provides detailed information about our processes, timelines, and responsibilities as a dropshipping business. We aim to ensure transparency and a seamless experience for our customers worldwide.

Order Processing Time

• Processing Duration: All orders are processed within 1 to 3 business days after payment confirmation. This timeframe allows us to coordinate with our suppliers to prepare your order for shipment.

• Order Confirmation: Once your order has been processed and shipped, you will receive a confirmation email containing tracking information (where available). If you do not receive this email, please check your spam/junk folder or contact us at info@lilialondon.com.

Delivery Time

• Estimated Delivery: The average delivery time is 3 to 7 business days, depending on your location. However, delivery times may vary due to factors such as:

  • Your geographic location and proximity to our supplier’s facilities.

  • Peak shopping periods (e.g., holidays or sales events).

  • Customs clearance processes for international orders.

• Delays: While we strive to meet estimated delivery times, delays may occur due to unforeseen circumstances, such as weather conditions, carrier issues, or customs procedures. Lilia London is not responsible for delays caused by third-party shipping carriers or customs authorities.

Shipping Method and Origin

As a dropshipping business, we partner with trusted suppliers to fulfill your orders efficiently. Key details include:

• Shipping Origin: All orders are shipped directly from our suppliers, who are primarily located in China. This allows us to offer a diverse range of products at competitive prices.

• Customs and Import Fees: For international orders, customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country. These fees are not included in the product price or shipping costs and must be paid by the recipient upon delivery.

• Shipping Carriers: We work with reliable carriers to ensure safe and timely delivery. The specific carrier used may vary depending on the destination and order details.

Shipping Costs

• Calculation: Shipping costs are calculated based on the weight of the items, the destination, and the selected shipping method. These costs will be clearly displayed at checkout before you finalize your purchase.

• Transparency: We strive to keep shipping costs competitive while ensuring reliable delivery. Any additional fees, such as customs charges, will be the responsibility of the customer.

Responsibility During Shipping

To ensure a smooth delivery process, please note the following:

• Address Accuracy: It is your responsibility to provide a correct and complete shipping address at the time of purchase. Errors in the address must be reported within 24 hours of placing the order by contacting info@lilialondon.com. Lilia London is not liable for issues arising from incorrect or incomplete address information.

• Delivery Confirmation: Once tracking information indicates that the package has been delivered to the provided address, the responsibility for the package transfers to the customer. We recommend monitoring your tracking details and coordinating with the carrier if issues arise.

• Lost or Damaged Packages: If a package is lost or damaged during transit, please contact us at info@lilialondon.com as soon as possible. We will work with you and our suppliers to resolve the issue, though outcomes may depend on the carrier’s policies.

Tracking Your Order

Where available, we provide tracking information for all orders. Once your order ships, you will receive an email with a tracking number and instructions for monitoring your package. If tracking is not available for your order or destination, we will inform you during the checkout process.

International Shipping Considerations

As a dropshipping business with suppliers primarily based in China, international customers should be aware of the following:

• Customs Procedures: International shipments may be subject to customs inspections, which can cause delays. Lilia London is not responsible for delays caused by customs processes.

• Import Regulations: Customers are responsible for ensuring that ordered products comply with their country’s import regulations. We recommend checking local laws before placing an order.

Contact Information

If you have any questions, concerns, or need assistance with your order’s shipping or delivery, please reach out to us at:

Company Name: Lilia London
Address: [Your Business Address]
Email: info@lilialondon.com

Our customer service team is available to assist you during our business hours: [Your Opening Hours]. We are dedicated to addressing your inquiries promptly and ensuring a positive shopping experience.

Thank you for choosing Lilia London. We value your trust and are committed to delivering your orders with care and efficiency.