Privacy Policy

This Privacy Policy applies to the services provided by Lilia London, located at [Your Business Address], contactable via info@lilialondon.com. At Lilia London, we are committed to protecting the privacy of our customers and ensuring that the personal information you provide is handled with the utmost care and confidentiality. As a dropshipping business, we prioritize transparency and compliance with applicable data protection laws to foster trust with our customers.

Information We Collect

We collect personal information that you voluntarily provide to us when you place an order, create an account, or interact with our website. The types of information we may collect include:

• Personal Details: Full name, billing and shipping address, email address, and phone number.

• Payment Information: Details necessary to process payments, such as credit card or other payment method information (handled securely by our trusted payment providers).

• Device and Usage Data: IP address, browser type, device information, and data about your activities on our website (e.g., pages visited, products viewed).

• Other Information: Any additional details you provide, such as preferences or communications through our customer service channels.

We collect this information to ensure a seamless shopping experience and to fulfill your orders efficiently as a dropshipping business.

Purposes of Data Processing

Lilia London uses your personal information for the following purposes:

• Order Processing and Fulfillment: To process, package, and ship your orders in collaboration with our trusted suppliers and logistics partners.

• Customer Service: To respond to your inquiries, provide support, and resolve any issues related to your shopping experience.

• Marketing and Updates: To send you updates, promotional offers, newsletters, or other relevant information about our products and services (only with your consent, where required).

• Website Improvement: To analyze website usage and enhance the functionality, user experience, and performance of our online store.

• Legal Compliance: To comply with applicable laws, regulations, or legal obligations, such as tax reporting or fraud prevention.

We ensure that all data processing is carried out in a lawful, fair, and transparent manner, with your privacy as a top priority.

Sharing Data with Third Parties

As a dropshipping business, we work with carefully selected third parties to deliver our services. Your personal information may be shared with:

• Payment Processors: To securely process your payments (e.g., Stripe, PayPal).

• Shipping and Logistics Partners: To fulfill and deliver your orders efficiently.

• Service Providers: To support website hosting, analytics, or marketing efforts (e.g., Google Analytics, email marketing platforms).

• Legal Authorities: When required by law, regulation, or legal process (e.g., to comply with tax obligations or respond to lawful requests).

We only share the minimum amount of data necessary for these purposes and ensure that all third parties adhere to strict data protection standards. Your information is never sold or shared for unrelated purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. For example:

• Order-related data is kept for the duration needed to process and deliver your order, as well as to comply with tax and accounting regulations.

• Account information is retained until you request deletion or the account becomes inactive for an extended period.

• Marketing preferences are stored until you unsubscribe or withdraw consent.

Once the retention period expires, your data is securely deleted or anonymized.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site performance, and support marketing efforts. Cookies may include:

• Essential Cookies: Necessary for the website to function, such as maintaining your shopping cart or login session.

• Analytics Cookies: Help us understand how visitors interact with our website, enabling us to improve content and usability.

• Marketing Cookies: Allow us to deliver personalized ads and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings or via the cookie consent tool on our website. Disabling certain cookies may affect the functionality of the site.

Your Rights

As a valued customer, you have the following rights regarding your personal information:

• Access: Request access to the personal data we hold about you.

• Correction: Request corrections to inaccurate or incomplete data.

• Deletion: Request the deletion of your personal data, subject to legal obligations.

• Objection: Object to the processing of your data for specific purposes, such as marketing.

• Data Portability: Request a copy of your data in a structured, machine-readable format.

• Withdraw Consent: Withdraw your consent for data processing at any time, where applicable.

To exercise any of these rights, please contact us at info@lilialondon.com. We will respond to your request promptly, in accordance with applicable data protection laws.

Security Measures

We implement robust technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and regular security audits. As a dropshipping business, we also ensure that our partners and suppliers maintain equivalent security standards.

International Data Transfers

As a dropshipping business, we may work with suppliers or service providers located outside your country. If your data is transferred to countries outside the European Economic Area (EEA) or your jurisdiction, we ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your information in compliance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you of significant changes via email or through our website. We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Company Name: Lilia London
Address: [Your Business Address]
Email: info@lilialondon.com

Our customer service team is available to assist you during our business hours: [Your Opening Hours]. We are committed to addressing your inquiries promptly and transparently.

Thank you for choosing Lilia London. We value your trust and are dedicated to protecting your privacy while providing a seamless shopping experience.